Privacy policy

We give you the power to share your personal data as part of our mission to make the world more open and connected. This policy describes what information we collect and how it is used and shared.

privacy image 1

As you review our policy, keep in mind that it applies to all NewBanking brands, products and services that do not have a separate privacy policy or that link to this policy, which we call the “NewBanking Services” or “Services.”

1. What kind of information do we collect?

Depending on which Services you use, we collect different kinds of information from or about you.

Information that you provide: We collect the content and other information you provide when you use our Services, including when you sign up for an account, create or share information, and message or communicate with others. This can include sensitive personal information in or about the content you provide, such as a passport and the information within.

Information regarding use of service: We also collect information about how you use our Services, such as the types of content you view or engage with or the frequency and duration of your activities.

Device information: We collect information from or about the computers, phones, or other devices where you install or access our Services, depending on the permissions you’ve granted. We may associate the information we collect from your different devices, which helps us provide consistent Services across your devices. Here are some examples of the device information we collect:

Attributes such as the operating system, hardware version, device settings, file and software names and types, battery and signal strength, and device identifiers.

Connection information such as the name of your mobile operator or ISP, browser type, language and time zone, mobile phone number and IP address.

2. How do we use this information?

We use all of the information we have to help us provide and support our Services. Here’s how:

Provide, improve and develop Services: We conduct surveys and research, test features in development, and analyze the information we have to evaluate and improve products and services, develop new products or features, and conduct audits and troubleshooting activities.

Communicate with you: We use your information to send you to communicate with you about our Services and let you know about our policies and terms. We also use your information to respond to you when you contact us.

Promote security: We use the information we have to help verify accounts and activity, and to promote safety and security on and off of our Services, such as by investigating suspicious activity or violations of our terms or policies. We work hard to protect your account using teams of engineers, automated systems, and advanced technology such as encryption. We also offer easy-to-use security tools that add an extra layer of security to your account. We use cookies and similar technologies to provide and support our Services and each of the uses outlined and described in this section of our policy. Read our Cookie Policy to learn more.

3. How is this information shared?

NewBanking does not share ANY information with third parties, without your explicit consent.

Consent to sharing: By granting acces (consent) to a third party, you consents to their usage of your personal information. NewBanking will provide the specific third party access to your data, which is valid as long as you do not explicitly withdraw or revoke that consent through the NewBanking platform. NewBanking will provide access for he third party to see the exact documents used for validating your identity.

NewBanking wants to empower you to share your personal information securely through our platform.

4. How can I manage or delete information about me?

You can manage the information you share when you use NewBanking by logging into our platform. You can also download information associated with your NewBanking account through

We store data for as long as it is necessary to provide products and services to you and others, including those described above. Information associated with your account will be kept until your account is deleted, unless we no longer need the data to provide products and services. Dependent on legislation (such as the Anti-Money Laundering laws), we might need to store your personal information for an extended period of time, even after your terminated your account. We will not keep personal information for longer, than what is the scope of the law.

You can delete your account any time. When you delete your account, we will notify any third parties that you have shared your information with, and we will delete their access to your data. Note that deleting your NewBanking account might have serious consequences for your other relationships with third parties, including possible termination.

5. How do we respond to legal requests or prevent harm?

We may access, preserve and share your information in response to a legal request (like a search warrant, court order or subpoena) if we have a good faith belief that the law requires us to do so. This may include responding to legal requests from jurisdictions outside of the European Union where we have a good faith belief that the response is required by law in that jurisdiction, affects users in that jurisdiction, and is consistent with internationally recognized standards. We may also access, preserve and share information when we have a good faith belief it is necessary to: detect, prevent and address fraud and other illegal activity; to protect ourselves, you and others, including as part of investigations; or to prevent death or imminent bodily harm. For example, we may provide information to third-party partners about the reliability of your account to prevent fraud and abuse on and off of our Services. Information we receive about you, may be accessed, processed and retained for an extended period of time when it is the subject of a legal request or obligation, governmental investigation, or investigations concerning possible violations of our terms or policies, or otherwise to prevent harm. We also may retain information from accounts disabled for violations of our terms for at least a year to prevent repeat abuse or other violations of our terms.

6. How will we notify you of changes to this policy?

We will notify you before we make changes to this policy and give you the opportunity to review and comment on the revised policy before continuing to use our Services.

7. How to contact NewBanking with questions

If you have questions about this policy, you can reach us at [email protected] or by mail at:

NewBanking ApS
Applebys Pl. 7
1411 Copenhagen K

Date of Last Revision: October 1, 2017