Frequently asked questions for businesses

Learn more about how the platform can benefit your business and find answers to your more specific questions.

If you can’t find the answer to your question or would like to know more, feel free to contact us.

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If you need help with an existing account, then please go to our support page.

For what purposes can the NewBanking Identity platform be used?

The platform is built with both “Privacy by Design” and “Security by Design” which makes it fully compliant with the GDPR. You can easily receive, handle, share, archive and delete sensitive data. And you get automatic audit trails so that you can always document your activities.

The platform can easily be configured so that you can onboard customers or investors through your website and get a tailored onboarding flow to collect exactly the data you need and give them a good and professional onboarding experience.

The platform is designed to help you get to know your customers with a lot of automation to make you save time and all the features you need to do client due diligence, enhanced and ongoing due diligence and get all the reports and documentation you need for an audit... See all the features here.

Similar to knowing your customers, the platform can be configured, so you get automated processes to know your providers, partners, investors…

Leasing, Banking, Capital management firms, Law firms, Accountants, Gambling firms and other industries that are under Anti-Money Laundering (AML) regulation.

Getting started with NewBanking Identity

It’s only a few simple steps, just follow the instructions on this page:

The approach to anti-money-laundering has gone from rule based to risk based. To comply with regulation the risk assessment must be based on your company profile, type of product, the type of clients etc. It may sound difficult, but we know how to get you safe through the configuration process.

If you already have procedures and policies we make sure that the setup matches this. If you don’t, fear not, we know best practices in the different industries and have templates that can be used as starting points.

The normal process follows five steps:

  1. Set-up meeting: We do a set-up meeting, where we agree on the procedures that you want to follow regarding the risk assessment and the automated data collection flows.
  2. Configuration: Then we spend a day or two configuring your account.
  3. Insert widget: You copy-paste the widget code into your website. It takes less than 30 minutes.
  4. Testing: You get access to the account and can test and familiarise yourself with the system and see if you have any additional wishes to the set-up.
  5. Training: We teach you how to use the system.

Yes, we operate with a full modern API. You can see it here.

Please contact us, if you have another use case that is not described in the documentation.

Depending on the amount of data, we can help you with a bulk upload.

Some companies prefer to use this occasion to clean up their data, and send invites from the system, so their clients can onboard themselves correctly with the most recent data.

Data handling

Yes, we are compliant with the GDPR and Schrems II. We have prioritised getting an ISO 27001 certification (PDF).

Data is stored in Amsterdam, Europe.

NewBanking’s platform is hosted in a state of the art data centre and follows best practice IT operations processes and procedures. NewBanking utilises the service of Digital Ocean for hosting and operations of the platform provided. Digital Ocean provides a data centre, hardware and services which are a fundamental part of the platform provided by NewBanking. The services provided by Digital Ocean are certified according to ISO27001 and their certificate can be reviewed on

When using NewBanking Identity the clients upload their data unto their own safe and encrypted account. From here they grant you access to their data on their account.

Nothing in the AML directive states that you should hold the clients data. You should be able to see, access and verify it. With the GDPR in place and the current focus on data ownership and privacy rights that only seems to be increasing, we believe that it makes sense to let the clients keep ownership of their data. It’s a win-win situation for everyone.

You receive a notification if a client wants to withdraw their consent.

You can either choose to accept their request or let the client know that the law requires for you to hold access to their data for a specific period of time and therefore you deny their request.

There is full transparency like GDPR requires and the client can always log in to their account and see who has access to their data, since when and why.

NewBanking Identity is integrated with different data providers and has monitoring in place so you get notified when there are changes in company data, PEP status, sanctions and adverse media or if an ID expires.

You can also make your own schedules for re-verification and make sure that a message is automatically sent to the client when it is time.

When you use NewBanking Identity for data sharing, the third party receives a mail with a link to access the data, and a unique code by SMS that is used to log-in.

We use advanced technologies that ensure that data cannot be manipulated or altered. Data is encrypted in transit and in rest, and is stored within the EU in full compliance with Schrems II and GDPR. Our platform, technology and security are unique and are supported by two global patent reviews. You can read more in our Security Whitepaper (PDF).

Are you ISAE 3000 certified?

Yes, we are ISO 27001 certified. You’ll find the certification (PDF) here.

Yes, you can get your data out. It’s part of our normal conditions and we have created an API specifically for that purpose.

Data sources and providers

The platform can verify passports, driver’s licence and national ID cards.

With support from our partners we offer access to industry-leading and the world’s biggest document database with over 2200 unique types of ID documents including passports, ID cards, and drivers’ licence from all over the world. Trusted and used by more than 3.000 financial institutions and used as border control around the world.

A liveliness scan is when the client uses their phone during onboarding to take a picture or small video of themselves to prove that it is them on the photo of their ID.

Liveliness scans are not a requirement in the KYC process.

Companies often use liveliness scans when they need to verify clients from countries where the public sector isn’t providing some kind of modern technological verification of the citizens, and they haven’t met the client in person or seen them online.

Please contact one of our experts to find out if it is relevant for you.

We have integrations to a lot of different providers of global PEP lists, and have +20.000 government sources monitored for Politically Exposed Persons.

Please contact us if you want to know more about a specific data provider.

Our API integrations with vendors covers more than 2B individuals, 700M companies, scanning 100B facts from more than 20K different sources.

We monitor more than 1.000 global government regulatory watchlists and over 100 international sanctions lists in real time.

Please contact us if you want to know more about a specific data provider.

Depending on your subscription with NewBanking Identity we offer to scan at onboarding, when you want to initiate a scan or with ongoing daily monitoring that tells you if there is a match.

Our platform allows you access to the largest open database of companies in the world covering more than 200m companies from +140 jurisdictions directly from the official source.

Yes we can do source of funds check with open baking technology.

Please contact us to hear about the options available for the countries you are interested in.

Yes we can provide you with credit ratings.

Please contact us to hear about the options available for the countries you are interested in.